Data Foundation

CMDB & Data Quality

CMDB health, data quality frameworks, and integration architecture for trustworthy analytics.

Every ServiceNow capability depends on data you can't trust

From incident management to vulnerability response to operational resilience, every ServiceNow capability depends on accurate CMDB data. When configuration items are stale, duplicated, or missing, impact analysis fails, change management becomes guesswork, and risk teams can't trust assessments. Pulsar implements CMDB health and data quality frameworks aligned to ServiceNow's Common Service Data Model (CSDM). We establish data governance processes, configure automated discovery integrations, build reconciliation rules, and implement ongoing health monitoring that keeps your data foundation trustworthy as your environment evolves.

Outcomes that matter

CSDM-aligned CMDB architecture providing a single source of truth for all assets and services

Automated discovery integration delivering current, accurate CI data without manual maintenance

Data quality dashboards monitoring completeness, accuracy, and currency across CI classes

Reconciliation rules preventing duplicate CIs whilst preserving manually enriched data

Impact analysis and service mapping that teams can actually trust for change and incident management

Foundation layer enabling AI, analytics, and automation to operate on trustworthy data

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Assess current CMDB health — completeness, accuracy, staleness, and CSDM alignment gaps.

Foundation

Design target CSDM architecture with CI class mapping, relationship models, and governance processes.

Enhance

Configure discovery integrations, reconciliation rules, and automated health monitoring.

Optimise

Establish ongoing governance cadences and data stewardship processes for sustainable quality.

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