Data Fabric

Workflow Data Fabric

Connect data across ServiceNow, external systems, and data lakes for unified, real-time intelligence powering every workflow.

Disconnected data undermines every AI and automation initiative

Workflow Data Fabric extends ServiceNow's reach beyond platform boundaries, connecting data from external systems, data lakes, and third-party applications into a unified intelligence layer. Rather than duplicating data into ServiceNow, Data Fabric creates live connections that surface the right information within workflows at the point of decision. Pulsar designs and implements Data Fabric architectures that connect your enterprise data landscape to ServiceNow workflows — giving AI models richer context and giving users the complete picture without leaving the platform.

Outcomes that matter

Unified data access across ServiceNow, cloud applications, data warehouses, and legacy systems without duplication

Richer AI context enabling Now Assist and Predictive Intelligence to leverage enterprise-wide data for better recommendations

Real-time data availability within workflows eliminating manual lookups and copy-paste between systems

Reduced integration complexity through federated queries rather than point-to-point ETL pipelines

Improved decision quality as agents and analysts access complete, current information at the point of action

Foundation for advanced analytics and reporting spanning the full enterprise data landscape

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Assess your data landscape — identify critical data sources, quality gaps, and integration patterns currently in use.

Foundation

Design Data Fabric architecture connecting priority external sources to ServiceNow workflows through configured connectors.

Enhance

Implement federated data access across target workflows, validating data quality and real-time availability.

Optimise

Extend to additional data sources and enable AI-powered analytics leveraging the connected data fabric.

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Let's discuss how Workflow Data Fabric can transform your operations.

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