Now Assist

Now Assist Implementation

Deploy ServiceNow's generative AI across IT, HR, and customer workflows for intelligent automation.

AI capabilities are maturing fast — but most organisations stall on implementation

ServiceNow Now Assist embeds generative AI natively across the platform — from intelligent case summarisation and knowledge article generation to conversational self-service and agent assist. Pulsar delivers Now Assist implementation through a structured approach that maps AI capabilities to your specific module landscape, assesses data readiness, and configures use cases that deliver measurable value. We start with what's mature (HR and CRM have the most developed features) and build a phased roadmap aligned to your platform scope.

Outcomes that matter

AI-powered case summarisation reducing analyst context-switching time across IT and HR workflows

Intelligent search delivering answers, not just results, through enhanced Virtual Agent capabilities

Knowledge article generation that keeps self-service content current and reduces authoring burden

Conversational self-service handling routine enquiries while escalating complex cases to humans

Agent Assist providing real-time recommendations during live interactions for faster resolution

Measurable reduction in mean time to resolution across enabled workflows

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Map Now Assist capabilities against your current and planned platform scope. Identify high-value, high-feasibility use cases.

Foundation

Configure initial Now Assist features across priority modules with data quality validation and knowledge readiness checks.

Enhance

Expand to additional modules and use cases. Introduce agentic AI capabilities where the platform reasons and executes multi-step tasks.

Optimise

Optimise through outcome measurement, model tuning, and continuous expansion as ServiceNow releases new AI features.

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Let's discuss how Now Assist Implementation can transform your operations.

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