3rd Party Agents

Agent Integration

Orchestrate and govern third-party AI agents alongside native Now Assist capabilities within a unified agent ecosystem.

AI Control Tower Integration

AI agents are multiplying — without orchestration, they create chaos

Organisations increasingly deploy AI agents from multiple vendors alongside ServiceNow's native capabilities. Without unified orchestration, these agents operate in silos — duplicating effort, creating conflicting recommendations, and introducing governance blind spots. Pulsar designs and implements agent integration architectures that bring third-party AI agents into ServiceNow's ecosystem, ensuring consistent governance, unified monitoring, and coordinated orchestration. Whether agents come from hyperscalers, specialist AI vendors, or internal development teams, they operate within a single governed framework.

Outcomes that matter

Unified orchestration of native and third-party AI agents within a single platform

Consistent governance applied across all agents regardless of origin or vendor

Coordinated agent interactions preventing conflicts, duplication, and contradictory actions

Centralised monitoring and performance tracking across the entire agent ecosystem

Simplified agent lifecycle management from deployment through retirement

Compliance-ready audit trails for all agent actions aligned to AI Control Tower governance

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Inventory existing AI agents across the organisation — native, third-party, and internally built.

Foundation

Design the integration architecture connecting external agents to ServiceNow's orchestration and governance layers.

Enhance

Configure agent routing, handoff protocols, and monitoring within the platform.

Optimise

Establish ongoing governance cadences with AI Control Tower integration for continuous oversight.

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