Agent Miner

AI Agent Miner

Discover automation opportunities by analysing user behaviour patterns, identifying repetitive tasks ripe for AI agent deployment.

You can't automate what you can't see

AI Agent Miner analyses how users interact with ServiceNow — capturing behaviour patterns, repetitive sequences, and manual workarounds that indicate automation opportunities. Rather than guessing where AI agents will deliver value, Agent Miner provides evidence-based discovery showing exactly which tasks are performed most frequently, which consume the most effort, and which are most suitable for agent deployment. Pulsar uses Agent Miner as the starting point for intelligent automation programmes, ensuring AI agent investment targets the highest-value opportunities first.

Outcomes that matter

Evidence-based discovery of automation opportunities across your ServiceNow environment

Quantified effort analysis showing exactly how much time repetitive tasks consume

Prioritised automation roadmap ranked by value, feasibility, and agent suitability

Reduced risk of automation failure by targeting proven high-frequency, rule-based patterns

Accelerated time-to-value for AI agent deployment with pre-validated use cases

Continuous discovery as Agent Miner identifies new opportunities as usage patterns evolve

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Deploy Agent Miner across target ServiceNow modules and configure behaviour capture parameters.

Foundation

Analyse captured patterns to identify high-frequency repetitive tasks and manual workarounds.

Enhance

Prioritise automation candidates by effort, frequency, complexity, and agent suitability.

Optimise

Design and deploy AI agents for top-priority use cases with outcome measurement and iteration.

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