EmployeeWorks

ServiceNow EmployeeWorks

The AI front door for your entire workforce — powered by Moveworks, turning natural language requests into governed, end-to-end execution across IT, HR, finance, and facilities.

MoveworksNow AssistAI Control Tower

Employees don't need another portal — they need AI that finishes the job

ServiceNow EmployeeWorks combines Moveworks' conversational AI and enterprise search with ServiceNow's autonomous workflows, creating a single AI front door where employees simply state what they need and the work gets done. Available in Slack, Teams, or any browser, EmployeeWorks doesn't just answer questions — it executes multi-step workflows across departments, following business rules, approval paths, and role-based permissions. Under the hood, an agentic Reasoning and Automation Engine turns natural language into execution — building complex plans, selecting the right integrations, and completing work across systems like Workday, SAP, Coupa, and ServiceNow while maintaining full governance and audit trails. Pulsar implements EmployeeWorks as part of a broader employee experience strategy, ensuring your existing HRSD, Employee Centre, and IT workflows are optimised for AI-driven execution before the conversational layer is enabled.

Outcomes that matter

Single conversational entry point replacing portal sprawl across IT, HR, finance, procurement, and facilities

End-to-end task execution — requests turn into completed work, not tickets, through governed autonomous workflows

Cross-system orchestration completing actions across ServiceNow, Workday, SAP, and other enterprise applications

Enterprise search combining Moveworks' deep search with ServiceNow knowledge for precise, context-aware answers

AI-driven task prioritisation surfacing what needs attention from across the business in one clear view

Measurable adoption and deflection rates as employees experience AI that delivers value, not just responses

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Assess readiness — evaluate existing ServiceNow workflows, knowledge quality, and integration landscape for EmployeeWorks enablement.

Foundation

Configure EmployeeWorks with Moveworks conversational layer, enterprise search connectors, and priority workflow integrations.

Enhance

Enable cross-system execution for high-frequency employee requests across IT, HR, and facilities with governance controls.

Optimise

Launch with adoption programme, measure execution rates and employee satisfaction, and expand to additional departments and systems.

More in Employee Excellence

Empower HR Service Delivery Workplace Service Delivery Employee Centre Pro

Ready to get started?

Let's discuss how ServiceNow EmployeeWorks can transform your operations.

All Employee offerings Get In Touch