Workplace

Workplace Service Delivery

Unified desk bookings, reservations, and visitor management for hybrid work.

Hybrid workplaces need infrastructure, not improvisation

ServiceNow Workplace Service Delivery consolidates desk bookings, room reservations, visitor management, and workplace requests through a unified mobile-first platform. Rather than managing hybrid work through disconnected tools and spreadsheets, WSD provides employees with a single interface to navigate the physical workplace — booking desks near their team, reserving meeting rooms with equipment, registering visitors, and raising facility requests. Pulsar implements Workplace Service Delivery integrated with your HR and IT service ecosystem, ensuring the physical workplace experience is as seamless as the digital one.

Outcomes that matter

Unified workplace platform — desk bookings, room reservations, visitor management, and facility requests in one mobile-first application

Space utilisation visibility — real-time analytics showing how office space is actually used, enabling data-driven real estate decisions

Employee-first experience — intuitive self-service letting employees manage their workplace needs without raising tickets or sending emails

Visitor management — professional visitor registration, host notifications, and compliance-ready check-in workflows

Integration with HR and IT — workplace services connected to employee records, device provisioning, and building access systems

Hybrid work support — capacity management and booking rules that adapt to flexible working patterns across teams and locations

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Assess current workplace processes — booking tools, space management, visitor procedures, and facility request workflows.

Foundation

Configure WSD with desk booking, room reservations, and visitor management aligned to your office layouts and policies.

Enhance

Integrate with HR Service Delivery, building access, and facility management systems for seamless employee experience.

Optimise

Launch with mobile-first access, analytics dashboards, and ongoing optimisation based on utilisation patterns.

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Let's discuss how Workplace Service Delivery can transform your operations.

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