Employee Excellence
Foundation

Empower

Foundational HRSD implementation with knowledge transfer and sustainable capability.

8-Week DeliveryFixed Price

You've got ServiceNow, but no HR platform in place

Empower is a fixed-price implementation that establishes core HR service delivery using ServiceNow Foundation or Professional capabilities. We configure essential HR services, enable knowledge management, and build analytics so your organisation gains working HR platform capabilities fast. Our time-boxed delivery creates immediate value while building internal confidence and skills. Your team learns the platform whilst employees start using real services, creating the foundation for future expansion on your terms.

Outcomes that matter

01

Rapid platform establishment — core HR service platform live in 8 weeks with fixed-price delivery eliminating budget uncertainty

02

Capability transfer — your teams gain hands-on skills throughout delivery, building sustainable capability to manage the platform independently

03

Foundation for controlled expansion — scalable architecture ready for customer-led phases or further Pulsar support

04

Early value realisation — immediate improvements in HR case resolution, employee self-service access, and knowledge availability

05

Clear roadmap with no lock-in — structured handover with documentation, training, and a forward path for enhancement

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

1
Assess

Kick off and planning — align on governance, stakeholders, scope, timelines, and success metrics.

2
Foundation

Define and design — interactive workshops defining workflows, case types, and knowledge content aligned to HR requirements.

3
Enhance

Configure and deliver — configure HRSD instance including HR Case Management, Knowledge, and Employee Centre Pro with skills transfer.

4
Optimise

Testing, go-live, and handover — UAT, platform validation, defect resolution, then controlled production deployment with hypercare.

More in Employee Excellence

HR Service DeliveryWorkplace Service DeliveryEmployee Centre ProNow Assist for HR

Ready to get started?

Let's discuss how Empower can transform your operations.

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