Portal

Employee Centre Pro

Enhanced personalisation and AI-enabled self-service with modern capabilities.

Your employee portal should be the front door, not the fire exit

Employee Centre Pro is ServiceNow's modern, personalised employee portal delivering a consumer-grade self-service experience. It replaces legacy portals with a unified hub where employees access HR services, IT support, knowledge articles, and workplace requests through a single, personalised interface. Pulsar implements Employee Centre Pro as the experience layer across your ServiceNow ecosystem — connecting HR, IT, workplace, and knowledge into a cohesive employee-facing platform. We configure personalisation rules, content management, and AI-enabled search so employees find answers rather than raising tickets.

Outcomes that matter

Personalised employee experience — content, services, and actions tailored to role, location, department, and individual preferences

Unified self-service hub — HR, IT, workplace, and knowledge accessible through a single branded portal replacing fragmented tools

AI-enabled search — intelligent search delivering answers not just results, reducing time-to-resolution for common queries

Content management — structured content authoring with governance workflows ensuring information stays current and accurate

Mobile-first design — fully responsive experience supporting employees wherever they work, including deskless and frontline workers

Measurable self-service uplift — analytics tracking portal engagement, search effectiveness, and ticket deflection rates

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Assess current portal landscape — existing portals, content sources, personalisation requirements, and integration needs.

Foundation

Design and configure Employee Centre Pro with content structure, personalisation rules, and branding aligned to your identity.

Enhance

Integrate with HR, IT, and workplace service catalogues ensuring seamless self-service across all service domains.

Optimise

Launch with AI-enabled search, content governance workflows, and analytics for continuous experience optimisation.

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Ready to get started?

Let's discuss how Employee Centre Pro can transform your operations.

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