Account Manager

Manage and grow a portfolio of client accounts, acting as the primary point of contact

Build strong relationships with client stakeholders at operational and management level

Identify upsell and cross-sell opportunities aligned with client roadmaps and Pulsar's service offerings

Support the creation of proposals, statements of work, and renewals

Coordinate with delivery teams to ensure client satisfaction and project alignment

Track account health metrics and maintain accurate CRM records

Support Account Directors on strategic accounts with research, relationship mapping, and proposal development

Contribute to marketing and business development initiatives including case studies and client references

3+ years in account management, client success, or inside sales within IT services or consulting

Understanding of ServiceNow or enterprise SaaS platforms

Strong interpersonal skills — comfortable building relationships with technical and business stakeholders

Commercially aware with experience supporting proposals and renewals

Organised and proactive — able to manage multiple accounts and priorities simultaneously

Excellent written and verbal communication skills

Direct experience in the ServiceNow partner ecosystem

Familiarity with ITSM, GRC, or HR service delivery use cases

Experience using CRM tools for pipeline management and reporting

Background in a growing consultancy or professional services firm