ITAM

IT Asset Management

Full lifecycle management of software and hardware assets — reducing costs, ensuring compliance, and eliminating shadow IT.

HAMSAMCloud Cost

You're paying for assets you can't see and licences you don't need

ServiceNow IT Asset Management automates the full lifecycle of hardware and software assets on a single platform — from procurement and deployment through maintenance, licence compliance, and retirement. ITAM connects to your CMDB, service catalogue, and procurement workflows for real-time visibility and smooth collaboration across IT, finance, and procurement teams. Pulsar delivers ITAM covering both Hardware Asset Management (HAM) and Software Asset Management (SAM), ensuring you gain control over physical assets, software licences, SaaS subscriptions, and cloud resources. Our approach prioritises quick wins — reclaiming unused licences and identifying over-provisioned resources — while building the governance framework for sustainable asset management.

Outcomes that matter

Software Asset Management (SAM) — optimise licence compliance, reclaim unused entitlements, and prevent audit exposure across on-premises and SaaS

Hardware Asset Management (HAM) — track physical assets from procurement to disposal with automated lifecycle workflows and maintenance scheduling

Unified asset inventory — single source of truth consolidating hardware, software, cloud, and SaaS assets eliminating shadow IT

Cost optimisation — identify over-provisioned resources, rightsize cloud spend, and recycle licences instead of purchasing new ones

Compliance and audit readiness — automated tracking of licence entitlements, warranties, and vendor contracts with evidence trails

Seamless ITSM integration — connect asset data to incident, change, and request workflows for informed decision-making

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Assess current asset landscape — inventory accuracy, licence compliance gaps, shadow IT exposure, and cost leakage.

Foundation

Deploy core ITAM with HAM and SAM capabilities — asset lifecycle workflows, licence tracking, and CMDB integration.

Enhance

Extend with SaaS management, cloud cost visibility, and automated reclamation workflows for unused entitlements.

Optimise

Establish asset governance framework with ongoing compliance monitoring, renewal management, and cost optimisation reporting.

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