CSDM

CSDM & CMDB

Single source of truth for IT assets enabling impact analysis across operations.

CSDM v5Luminosity

If you don't know what's broken, you can't control what breaks

The ServiceNow CMDB provides a single, authoritative system of record for your IT infrastructure and services. It maps relationships between configuration items, enabling you to understand dependencies, assess risk, and make informed decisions across your entire ServiceNow platform. Pulsar delivers CMDB using ServiceNow's CSDM v5 as the framework to ensure data is structured in line with best practice. For existing clients, our Luminosity offering strengthens and governs your CMDB to unlock value you're already paying for. For new implementations, we use our MVP roadmap aligned to crawl / walk / run / fly methodology.

Outcomes that matter

Single source of truth across your platform — every team works from the same asset and service data eliminating conflicting inventories

Faster impact analysis during incidents and changes — immediately understand what's affected and what the business impact will be

Audit-ready compliance and traceability — regulators get clear, evidenced answers about what you own and who's accountable

Foundation for platform-wide value — a properly governed CMDB enables every other practice area to deliver its full potential

Transparency of ownership and costs — clear visibility of who owns business and technical services for financial management

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Align CMDB to CSDM framework establishing core data structures, business capabilities, service offerings, and essential CI classes.

Foundation

Introduce and relate foundational CIs — applications, business services, and infrastructure components supporting incident, change, and request.

Enhance

Expand your service model layering in technical services, portfolios, and dependency relationships integrating discovery data.

Optimise

Embed CSDM into operational practice supporting impact analysis, compliance tracking, service health, and data governance automation.

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