Enterprise Architecture

Bridge business processes and IT architecture — visualise your technology landscape and drive informed transformation decisions.

CSDM IntegrationAPM

Transformation decisions made without architectural visibility are expensive guesses

ServiceNow Enterprise Architecture provides a structured approach to understanding and managing the relationship between business capabilities, applications, technology, and data across your organisation. Rather than maintaining architecture models in disconnected tools and diagrams that become stale, EA on ServiceNow connects architectural data to your live CMDB, CSDM, and SPM modules — creating a single platform where architecture informs investment decisions and transformation roadmaps are grounded in reality. Pulsar implements Enterprise Architecture by connecting your business capability model to the technology landscape that supports it, enabling informed decisions about application rationalisation, technology modernisation, and investment prioritisation.

Outcomes that matter

Business capability mapping — visualise how business functions connect to applications, technology, and data for strategic planning

Application portfolio management — assess application health, business criticality, and technical fitness to drive rationalisation decisions

Technology landscape visibility — understand your current technology estate including lifecycle status, redundancy, and modernisation opportunities

Investment alignment — connect architectural insights to SPM demand and portfolio planning for evidence-based funding decisions

Transformation roadmaps — plan and communicate technology change programmes grounded in architectural reality rather than assumption

CSDM integration — architecture models connected to live CMDB data that stays current as your environment evolves

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Assess current architectural maturity — existing models, tooling, governance processes, and stakeholder engagement.

Foundation

Establish business capability model and application portfolio connected to CMDB and CSDM data structures.

Enhance

Configure technology lifecycle management, health assessments, and rationalisation workflows with roadmap visualisation.

Optimise

Integrate EA with SPM for investment alignment and embed architectural governance into transformation decision-making.

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