Vuln Mgmt

Vulnerability Response

Automated vulnerability prioritisation integrated with asset data.

VR AssurancePost-Flight Check

Vulnerability volumes overwhelm patching capacity

ServiceNow Vulnerability Response automates vulnerability identification, prioritisation, and remediation across your technology landscape. The platform integrates with vulnerability scanners and correlates findings against CMDB asset data, enabling risk-based prioritisation that focuses remediation effort where exposure is greatest. Our Launchpad delivers implementation through discovery workshops, agile configuration, scanner integration, and enablement.

Outcomes that matter

Unified vulnerability management — centralised platform eliminates disconnected tools creating consistent workflows across security and IT

Real-time posture visibility — dashboards provide exposure metrics, remediation progress, and trending analysis for risk decisions

Risk-based prioritisation — automated logic considers severity, asset criticality, and exploit availability to focus on greatest impact

Accelerated patch cycles — automated task creation and assignment eliminates handoff delays between security and IT remediation

Complete compliance evidence — audit trails demonstrate management capabilities and remediation timelines for regulators

Reduced breach risk — systematic management limits exposure windows and attack surface through coordinated operations

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Review scanning tools, data quality, platform use, and remediation processes. Define vision and roadmap.

Foundation

Deploy best-practice VR with scanner integration, CI matching rules, automated task creation, dashboards, and training.

Enhance

Expand with enriched threat data, advanced prioritisation models, and tailored workflows for different asset classes.

Optimise

Optimise through deeper orchestration with patch coordination, policy enforcement, and wider security integration.

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