SecOps

Security Incident Response

Connected security case management for growing incident volumes.

SIR AssurancePost-Flight Check

Alert fatigue undermines threat detection capability

ServiceNow Security Incident Response unifies case management and security automation across your SOC environment. The platform integrates incident workflows with threat intelligence, vulnerability data, and CMDB asset relationships — enabling informed decisions during active threats. Our Launchpad delivers complete implementation through discovery workshops, agile configuration, security tool integration, and analyst enablement.

Outcomes that matter

Faster detection & response — automated triage and playbook execution eliminate manual handoffs, reducing containment times

Real-time SOC visibility — dashboards provide incident volumes, response effectiveness, and analyst capacity metrics

Consistent incident handling — automated playbooks standardise response procedures regardless of analyst experience

Complete incident context — analysts access asset relationships, vulnerability status, and threat intelligence within records

Documented compliance evidence — audit trails demonstrate incident response capabilities and procedure adherence

Lower breach impact & costs — coordinated response workflows limit breach scope through systematic security operations

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Review incident response processes, tooling, and data flows to define SIR requirements and platform readiness.

Foundation

Stand up core SIR with best-practice workflows, source integrations, and response playbooks for SOC teams.

Enhance

Extend with advanced playbooks, dynamic routing, and enriched incident data for faster triage and response.

Optimise

Embed orchestrated response across your security stack with automated actions, metrics, and cross-team collaboration.

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