Resilience

Operational Resilience

Connected view of critical services meeting PRA, FCA, and DORA requirements.

Pre-Flight Check

Regulators demand evidence you can withstand disruption

ServiceNow Operational Resilience provides a unified view by connecting data across people, processes, technology, and third parties. The platform enables mapping of critical business services, setting impact tolerances, and tracking resilience performance against regulatory requirements from PRA, FCA, and DORA. Pulsar delivers through structured, design-led engagements with targeted resilience workshops.

Outcomes that matter

Critical service mapping — comprehensive understanding of business services, dependencies, and vulnerabilities across your operational landscape

Impact tolerance monitoring — set, track, and report against tolerances demonstrating ability to maintain critical operations during disruption

Regulatory compliance evidence — integrated resilience data generates documentation regulators demand without fragmented spreadsheets

Integrated resilience view — connect with Risk, BCM, and TPRM modules for holistic enterprise-wide vulnerability visibility

Proactive weakness identification — identify and remediate gaps before they cascade into incidents or regulatory breaches

Stakeholder confidence — transparent evidence for regulators, boards, and customers that your organisation can withstand shocks

Delivery Journey

Our four-stage roadmap meets you at your current maturity level and scales with your ambitions.

Assess

Resilience workshops and service mapping with business, risk, and technology leaders to define critical services and tolerances.

Foundation

Solution design and configuration including CMDB, Risk, BCM, and TPRM data feeds for comprehensive visibility.

Enhance

Build automated dashboards and resilience monitoring against impact tolerances with regulatory reporting formats.

Optimise

User acceptance testing through realistic disruption scenarios, enablement, and go-live with continuous improvement.

More in Risk & Security Excellence

Risk Management Policy & Compliance Third Party Risk Business Continuity

Ready to get started?

Let's discuss how Operational Resilience can transform your operations.

All Risk & Security offerings Get In Touch