Whitepaper

AI Control Tower: Governing AI at Enterprise Scale

First market-ready AI governance solution for ServiceNow. Remove risk, meet regulation, innovate with confidence.

The Challenge

AI models and agents multiply across enterprises without structured oversight. The EU AI Act and NIST AI RMF require demonstrable control, yet most organisations manage AI through disconnected spreadsheets that can't provide the structure or evidence regulators demand.

Our Solution

Pulsar's AI Control Tower is one of the first market offerings implementing ServiceNow's AI governance capability. It delivers a unified platform to register, assess, monitor, and control AI models, datasets, and prompts with embedded compliance workflows.

1st

Market-ready solution

EU AI Act

Compliance aligned

NIST RMF

Framework mapped

12 weeks

Implementation

The governance gap in enterprise AI

Organisations are racing to deploy AI, but governance hasn't kept pace. Business units spin up models in isolation, creating ethical, regulatory, and operational exposures that remain hidden until incidents occur. Without a central inventory, nobody can answer fundamental questions: What AI do we have? Who owns it? What data does it use? Is it compliant?

The EU AI Act introduces mandatory requirements for AI systems based on risk classification. NIST's AI Risk Management Framework demands structured approaches to trustworthiness. Both frameworks require capabilities that spreadsheets and policy documents simply cannot provide: automated classification, continuous monitoring, and auditable evidence trails.

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AI Control Tower shifts organisations from reactive policy documents to auditable, evidence-based governance — so you can innovate responsibly without slowing down.

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What AI Control Tower delivers

Built on ServiceNow's platform, AI Control Tower provides a unified register for all AI assets — models, datasets, prompts, and systems. Each asset flows through structured governance workflows including risk classification aligned to EU AI Act categories, impact assessments, and approval gates.

Continuous monitoring tracks AI system performance, fairness metrics, and security posture. Automated alerts flag issues before they escalate. Dashboards provide legal, risk, compliance, and technology stakeholders with unified visibility into governance status across the enterprise.

Implementation approach

Pulsar delivers AI Control Tower through a structured 12-week implementation. We start with an AI readiness assessment evaluating your current maturity, then activate the platform with regulatory content packs, configure governance workflows, and integrate with existing Risk, Policy & Compliance, and Security Operations modules. The result is a working governance framework from day one.